Support
By friendly experts who understand your workflow.
We want you to love your SNS products.
So tell us how we can help! Click this button to contact our support team.
First timer? Register your SNS products here.
Contact info
For additional contact and support information, including the 24-hour emergency phone support hotline, refer to the annual support plan and Quick Start Guide you received at the time of purchase/renewal.
Knowledge Base (KB)
Check our Knowledge Base for help, known issues, tunings, and other information.
Professional services
Help is on the way! Our professional services are here for whatever support you need—from installation and training to designing custom workflow solutions for your organization.
Training
Whether you’re new to the EVO ecosystem or need a refresher on the latest features, our training staff can help you out. Dedicated training for yourself or the whole team!
MAM migration
Take your metadata with you when you upgrade to ShareBrowser MAM. Our custom migration services help you bring the good parts of your old MAM into ShareBrowser (so you can leave the rest behind).
SNS Cloud VPN
Access EVO and the EVO Suite from anywhere with SNS Cloud VPN, the convenient and secure virtual private network service. Built exclusively for EVO.
Installation services
Setting up your EVO is easy, but you don’t have to do it alone. We can help you get started quickly.
On-site installation
Schedule on-site installation and an SNS workflow specialist will come to your facility to complete the install for you from start to finish, helping you build the perfect workflow along the way.
Remote setup
Book a remote setup service (aka remote commissioning) and a dedicated SNS expert will guide you through the step-by-step installation and setup process remotely.
Support plans
From free lifetime email support to 24×7 emergency phone availability, our support plans have you covered.
Basic
Every SNS product comes with free lifetime Basic support. Benefits include email support, access to our Knowledge Base, standard warranty, and more.
Standard
With our affordable Standard support, friendly tech support agents are at your service via phone and email during normal business hours (M-F, 9am-6pm CT).
Premium
Upgrade to Premium support for our fastest response times and 24×7 emergency phone hotline, reserved exclusively for Premium support customers.
Contact us to order services, support, or new SNS products for your workflow.
Register your SNS products
Get the most out of your support plan by registering your SNS products online. Product registration helps us offer the best support for your organization.
Talk workflow with us
We’re here and ready to help.
Open a support ticket for friendly, fast, expert technical support on all things EVO and SNS.
Or access our Knowledge Base for detailed instructions and DIY solutions.
What people are saying
“When we weighed EVO against the competition, the other companies we considered just didn’t seem to have the same quality of support that SNS has.”
“That’s something I love about SNS’s support team: you point us in the direction we need to go, then you do a great job following up to make sure we were able to execute. That’s something I really appreciate.”
“Everyone I talked to about EVO had glowing reviews, especially about the support. Knowing that so many other public institutions had positive experiences with EVO made me even more confident in my decision.”
“I really can’t say enough about the support team. They are great, always working hard, following up, and eager to help.”
“The best thing about SNS is that their support team is always willing to help fix any issue the minute it arrives. The technology is so dependable, though. We really haven’t had many issues.”
“The support team at SNS is terrific. We email them, and they start helping us immediately. Then they follow up afterwards to make sure they did everything right. It’s wonderful knowing that level of support is available if we ever need it.”